Get Back on Support with Facilis

With expired support, you're not taking advantage of all the new developments for your Facilis system. We've undergone significant changes in the past year, and our dedicated technical team is here to help you install Facilis Version 7 (7.2), providing increased performance, updated OS support and of course our revolutionary new Web Console features.

FastTracker 3.0.1 is now available. Unlimited FastTracker seats are included with each support agreement! As a one-time offer, we're even reducing the support agreement cost:

Standard Support is $1,990 per year;

Purchase now for $1,490.

Standard Support Agreement
For one full year from the date of your support renewal, you'll receive:

  1. Phone and email support from 8am to 8pm (EST) M-F
  2. Remote access troubleshooting
  3. Major and minor release licenses for Facilis servers and client software updates for supported client platforms*

Renewing your Support Agreement is the only way to obtain a new software version and ensure access to our dedicated Technical Staff. Version 7 is available on systems serial number TB001418 and greater.

Drive Upgrade or Expansion

It's possible to add 4TB, 8TB or 12TB drives to an existing 24EX, but the system must be serial number TB01418 and higher.

Windows 10 Upgrade

Facilis offers Windows 10 upgrades. If you're interested please contact to verify system eligibility.

Customer Loyalty Trade In Program

You may also want to consider our Customer Loyalty Trade-in Program where you can get 15% off or up to $5,000 off any new system of 96TB or greater. Facilis Version 7 (7.2) is now available. Any Facilis TerraBlock model can be traded in for a 15%-off credit (up to $5,000.00 for single-server) toward the cost of a new Facilis HUB 16 (96TB or greater), HUB 32 or HUB Hybrid or HUB One Stack system.

We want you to have the best experience possible, that's why we continue to develop our software with your requests in mind.  If you would like more information on the latest version, your upgrade or Trade-In options, please request a demo here.


Promotion runs through December 31st, 2019, and is for system serial numbers listed above. Facilis reserves the right to change or discontinue the promotion at any time.

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