Facilis Shared Storage Support

When you’re an owner of one of Facilis Technology's video storage servers, you can rest assured that you’ll have access to some of the brightest technical support experts in the industry. Facilis carefully handpicks and thoroughly trains all of our support staff to ensure exceptional personalized customer assistance from installation to everyday operational inquiries. Our team of seasoned pros takes every action to ensure that your shared storage for video editing is optimized, operational and producing high-quality content at all times.

Facilis Technology Support

Download Center

Download instructions and tech support notes are provided below for your reference. Please contact customer support for complete download login information.

  • Facilis Version 8.0.8 is now available for download. This fully supports macOS 11 Big Sur. It is also required if you have a new Mac with the M1 processor.
  • Facilis Version 8.1 CSR (Compatibility Security/Release) is available to support macOS 12 Monterey; contact Facilis Support Team for download instructions.  The full Version 8.1 Release will be available at the end of 2021.

See Release Notes for all the new features and functionality.

Please contact Support to schedule your upgrade and to obtain new license (systems must be S/N TB001937 or higher and have a current Support agreement).

Do not start the upgrade without contacting Facilis in advance.  Upgrades may be scheduled between 8AM and 5PM Eastern Time zone. Send requests to Support@facilis.com

Contact Support

Your dedicated support team is easily accessible via phone or email 8 am to 8 pm (EST) Monday – Friday. +1-978-562-7022 / support@facilis.com

Facilis Remote Login:  Facilis Remote Access

The Facilis Quality Guarantee

SAN Shared Storage SupportAt Facilis Technology, our team of experts takes great pride in ensuring the highest-quality product when building each Facilis HUB Shared Storage system in-house and being one of the top shared storage solutions. Upon opening a Facilis HUB system, this commitment to quality is evident – from the identically aligned zip ties across each system all the way down to the torque used for each and every screw and stand-off. We go to great lengths to ensure that our systems are highly reliable and hardened for the demands of the media and entertainment industry. We partner with elite hard drive manufacturers to provide RAID Edition, Enterprise drives in all of our systems. Leveraging custom drive head stress tests, we safeguard the durability and quality of all drives we deliver to the field. No Facilis HUB shared storage for video editing system leaves our building until every drive has been tested thoroughly. The Facilis HUB Shared Storage product line in particular also contains a highly sophisticated drive error reporting method that immediately alerts users to drive and block errors. Drive recovery can be scheduled proactively, without interrupting production.