Personalized SAN Storage Server Support

When you’re an owner of one of Facilis Technology's video storage servers, you can rest assured that you’ll have access to some of the brightest technical support experts in the industry. Facilis carefully handpicks and thoroughly trains all of our support staff to ensure exceptional personalized customer assistance from installation to everyday operational inquiries. Our team of seasoned pros takes every action to ensure that your shared storage for video editing is optimized, operational and producing high-quality content at all times.

Facilis Technology Support

Download Center

Download instructions and tech support notes are provided below for your reference. Please contact customer support for complete download login information.

Upgrade Instructions For Version 7.0 & Higher

Download Center

Knowledge Base & Tech Notes

To ensure a successful upgrade, please obtain a valid v7.1 / v7.2 license, as the new version will not run without it.  For complete details on licensing procedures and hardware requirements, please reference the version 7.0 upgrade instructions provided above.

Facilis Version 7 is available on systems serial number TB-01418 and greater. To verify that your system is eligible, complete the renew support form here or contact

Contact Support

Your dedicated support team is easily accessible via phone or email 8 am to 8 pm (EST) Monday – Friday. +1-978-562-7022 /

Facilis Remote Login:  Facilis Remote Access

The Facilis Quality Guarantee

SAN Shared Storage SupportAt Facilis Technology, our team of experts takes great pride in ensuring the highest-quality product when building each Facilis HUB Shared Storage system in-house and being one of the top shared storage solutions. Upon opening a Facilis HUB system, this commitment to quality is evident – from the identically aligned zip ties across each system all the way down to the torque used for each and every screw and stand-off. We go to great lengths to ensure that our systems are highly reliable and hardened for the demands of the media and entertainment industry. We partner with elite hard drive manufacturers to provide RAID Edition, Enterprise drives in all of our systems. Leveraging custom drive head stress tests, we safeguard the durability and quality of all drives we deliver to the field. No Facilis HUB shared storage for video editing system leaves our building until every drive has been tested thoroughly. The Facilis HUB Shared Storage product line in particular also contains a highly sophisticated drive error reporting method that immediately alerts users to drive and block errors. Drive recovery can be scheduled proactively, without interrupting production.